Steve is a strategic problem-solving leader employing human centered design methodologies to unlock systems and experience innovation.
Practice areas include user research and behavioral insights paired with Service Design to create adaptive systems that embrace intelligent failure and dynamic collaboration.
WORK EXPERIENCE
Executive Strategic Design Advisor → experience + ecosystem, Austin/NYC, 2024 →
Global Head of Human Centered Design → National Grid, US/UK, 2021–2024
Director of UX and CX Strategy → NORCAL Group, Austin, TX, 2018–2021
Sr Director Digital Experience Strategy → CLEAResult, Austin, TX, 2017
Transformative Design Leadership
Design vision fueled by behavioral insights and AI architected to unlock disruptive, market-differentiated products and services. Proven leadership building high-impact HCD teams that shift organizations towards design-led innovation that enables growth.
Human-First AI
Strategic HCAI methodologies that increase adoption and improve user experiences enabling improved decision-making for stakeholders and customers. These methods provide evidence-based product strategies for startups and enterprises, driving innovation that empowers users and build trust.
Lean UX & Product Strategy
Fusing Systems and UX Behavioral insights with Design Sprints and Rapid Prototyping to transform product strategy, de-risk products, and align experiences with user needs, and unlock growth.
Holistic Systems Thinking
Interdisciplinary System Thinking paired with behavioral insights orchestrated through co-creation workshops and Service Design; this results in Experience Design and product strategies that address higher-order problems while enabling ecosystem-level innovation.