Strategic Design Services

As a design-driven leader who harnesses design’s transformative power of change across an organization, my practice is rooted in deep behavioral research and design innovation that serves as grounding for humanizing data intelligence and technology transformation.

I partner with growth-stage startups and enterprises, leveraging HCAI as a strategic differentiator to drive innovation, scale growth, and secure investor confidence. Let’s explore how a human-first AI approach can propel your venture to new heights.

Explore our range of services designed to help you move forward with confidence, wherever you're headed next.

Human Centered Design

  • Design-driven leadership specializing in humanizing data intelligence and technology transformation.

    • Multi-disciplined strategic Digital Product Consulting

    • Conversational AI Design Strategy and Design

    • Product Strategy for growth-stage startups

    • Multi-sided platform Strategy and Experience Architecture

    • Organizational Change Strategic Planning.

  • Foundational research services that de-risk products and drive strategic decision-making.

    • User / Customer and workflow research

    • Product de-risking via UX practices

    • Product ecosystem & journey mapping

    • Research insights reports

    • Strategic roadmap planning

  • Interdisciplinary, systems thinking approach to strategic design and experience creation.

    • Human-centric design Leadership

    • Design Strategy workshops

    • Experience Strategy & Design

    • Service Design leadership

    • Design thinking workshops

  • Comprehensive human-centered AI implementation strategies emphasizing a flexible, context-driven approach increasing adoption and success.

    • Human-centered Research and behavioral insights

    • Systems analysis & Workflow mapping

    • AI / human systems alignment and workflow transforation

    • Human-centered AI Strategy

    • Intelligent Interfaces and Conversational AI Design

    • HCAI Governance Framework Design including ethical Standards

  • Interdisciplinary team leadership and operational excellence in design organizations.

    • Agile Project Management

    • Design Organization Assessment

    • Product Experience Vision & Strategy

    • Operational Model Design

    • Vendor / partner management

    • Team direction and management

Inquire Now

  • "... affecting change through evidence-based design practice has a profound impact on the big energy transition. Steve’s abilities to communicate and activate the value of UX and research at this scale are second to none."

    National Grid UX Design Principle

  • "Steve's ability to identify and address complex user needs, coupled with his talent for fostering a collaborative and user-centric culture, made him an invaluable asset to our team."

    Enterprise Technology Sr Director

  • "As a Design Thinker Steve realizes that progress is iterative, and change does not happen in a straight line. He focuses on managing up and out— to help the business and IT leadership understand the benefits of a human-centered approach to digital transformation while expanding opportunities for his team."

    HCD Director

Let’s Work Together

If you are interested in human centered design services or you’re facing transformation challenges incorporating AI or digital product operating model within your org, please reach out to discuss how I can engage.

I’m looking forward to hearing from you!
Steve Callahan
experience + ecosystem

Transformative Design Leadership

Human-First AI

Holistic Systems Thinking

Lean UX & Product Strategy